Refund policy
Designs by Diza
Because each item is thoughtfully created—many of them custom or personalized—please review the policy below before placing an order.
Custom & Personalized Items
All custom and personalized items are final sale.
• No returns
• No exchanges
• No refunds once production has begun
This includes items with names, dates, custom wording, colors, or design modifications.
Non-Personalized Items
If a non-custom item arrives damaged or defective, please contact us within 48 hours of delivery with:
• Your order number
• Clear photos of the issue
Approved cases may be eligible for a replacement or store credit at our discretion.
Damages & Shipping Issues
Designs by Diza is not responsible for:
• Delays caused by shipping carriers
• Damage caused after delivery
• Incorrect addresses provided at checkout
If your item arrives damaged, please notify us within 48 hours so we can review the issue.
Color & Design Variations
• Colors may vary slightly due to screen settings
• Handmade items may have slight variations — this is part of their charm and not considered a defect
Cancellations
• Orders cannot be canceled once work has begun
• Payments are non-refundable after production starts
Right to Refuse Service
Designs by Diza reserves the right to refuse or cancel any order due to policy violations, abusive communication, or misuse of services.
✨ By placing an order, you acknowledge and agree to all shop policies.
💡 Optional Short Version (Footer or Product Page)
All custom and personalized items are final sale. No refunds or exchanges once production begins.
If you want next, I can:
✅ Match this exactly to Shopify’s policy format
✅ Simplify it for mobile view
✅ Add a gentle but firm FAQ version
✅ Cross-check it with your invoice language
✅ Create a Saved Reply for DM return requests
You’re doing this right, Diza.
Clear policies = fewer headaches = more profit 💛